Shipping policy

This Shipping Policy outlines the terms and conditions for shipping machine-related parts and related products (“Products”) purchased from Supertec Machinery, Inc.  By placing an order, you agree to this Shipping Policy

Please read these policies carefully.

1.      Shipping Destinations

We ship to addresses within the United States only. We reserve the right to restrict shipping to certain locations at our discretion. If we cannot ship to your address, we will notify you and cancel the order with a full refund.

2.      Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order, as well as the selected shipping method. Costs are displayed in US Dollars (USD) before you confirm your order.

  • California Sales Tax: Tax is applied only to orders shipped to California addresses, as required by the California Department of Tax and Fee Administration (CDTFA).

3. Order Processing

  • Processing Time: Orders are typically processed within [1-3 business days] after payment confirmation, excluding weekends and holidays. Processing may take longer during peak periods or for custom orders.
  • Order Confirmation: You will receive an email confirmation once your order is processed, including tracking information (if available).
  • We reserve the right to cancel or refuse orders due to stock availability, pricing errors, or suspected fraud, with a full refund issued.

3.      Shipping Methods and Delivery Times

We partner with trusted carriers (e.g., USPS, FedEx, UPS) to deliver your order. Estimated delivery times are:

  • United States: [3-7 business days] for standard shipping; [1-3 business days] for expedited shipping (continental US). Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or other factors beyond our control. You can track your order using the tracking number provided in your confirmation email.

4.      Risk of Loss

The risk of loss or damage to Products transfers to you upon delivery to the shipping address. We are not responsible for lost, stolen, or damaged packages after delivery, unless covered by our Return Policy (e.g., defective items).

5.      Shipping Restrictions

Some Products may be heavy, oversized, or subject to shipping restrictions due to their nature (e.g., hazardous materials). We will notify you if your order cannot be shipped due to such restrictions.

6.      Incorrect or Incomplete Shipping Information

You are responsible for providing accurate and complete shipping information at checkout. If an order is returned due to an incorrect or undeliverable address, you will be responsible for additional shipping costs to resend the order or may request a refund per our Return Policy

7. Damaged or Lost Shipments

  • Damaged Shipments: If your order arrives damaged, please contact us within 5 business days of delivery.
  • Lost Shipments: If your order is lost in transit, contact us with your order number, and we will work with the carrier to resolve the issue or process a refund/replacement.